Things Not to do in Building Your Change Management Selling Abilities (5)

Introduction
A list of things that you should definitely not do; they need to be eliminated.
Not to do
i) Don't use sales language (especially the manipulation phrases that ended in the following words
"...wouldn't it? Shouldn't you? Couldn't we? Don't you think?..."
CMR, 2024)
ii) Don't take credit for the work (better to create goodwill and influence by allowing client to take credit for the work)
iii) Rather than talking, listen with attentiveness, authenticity and curiosity (if you are talking more than 50% of the time, it is too much; if you are talking and people are nodding thier heads and/or are silence, these can be misconceived as acceptance of what you are saying)
iv) Don't ignoring body language (body language send very powerful messages that need to be understood, eg keep your eye contact comfortable)
v) Don't try to unduly influence conversations (make sure the client realises you have their best interests in mind)