Technique 1.183                Measuring Success in Change Management

Introduction
There are 2 parts to measuring success in change management, ie micro level (project) and macro level (organisational).
i) project (Has the project achieved its objectives?:
"...- How will the project contribute to solving a problem or realising the opportunity?
     - What will the project produce or enable to produce?
     - How will you know the objectives have been achieved?..."
Bryan Carey, 2024)
ii) organisational (What are the organisation's gains and benefits from the project?:
"...- What is the problem or opportunity for the organisation?
     - If the problem is solved or opportunity realised, what will be the benefit(s)?
     - How will you know the benefits have been realised?..."
Bryan Carey, 2024)
NB The project needs to benefit the organisation.