(Emotional intelligence cont.)
Statements Emotionally Intelligent People Avoid Saying at Work
Introduction
Emotional intelligence is no longer a luxury in the workplace. It is a necessity that allows you to
"...navigate workplace with grace, empathy and respect, ultimately, fostering a more collaborative and productive environment..."
Brendan Brown, 2023
Need to be mindful of what you say and how you say
Some statements to avoid
- 'that's not my job' (this can breed division, not cooperation; better to say lets solve this together)
- 'we have always done it this way' (this stifles innovation; better to say 'let's explore new ways of doing' while respecting traditions
"...The balance they strike enables constant growth without alienating existing culture..."
Brendan Brown, 2023)
- 'you're wrong' (this can be confronting; better to encourage dialogue, ie 'have you considered another perspective'
"...This approach validates others' viewpoints, encourages respect, and fosters open communication while avoiding confrontation..."
Brendan Brown, 2023
- 'I don't have time for this' (this can seen dismissive and/or belittling; can give the impression of low priority and/or lack of interest; a better response is to say 'let's revisit this at a more suitable time'
- 'it's not fair' (this is playing the victim and resonates with helplessness; a better approach is to say 'I feel the situation can be handled differently'
"...it empowers them to voice their concerns in a constructive manner, fostering resolution..."
Brendan Brown, 2023)
- 'this may be a stupid question, but...' (this devalues curiosity; there are no such things are no such things as stupid questions; it's better to encourage people
"...To voice their queries confidently, which promotes a culture of learning and discovery, encouraging others to do the same..."
Brendan Brown, 2023)
- 'this will only take a minute' (this can lead to frustration by underestimating the time a task will take; better to offer realistic time estimates as this will show
"...respect for others' time and set clear expectations, fostering trust in the process..."
Brendan Brown, 2023)
- 'I told you so' (this promotes a culture of 'I'm right, you're wrong'; is better to choose
"...Empathy over superiority, suggesting alternative routes without gloating about being right. this approach is mergers a supportive environment where mistakes are stepping stones to learning..."
Brendan Brown, 2023)
- 'it's not my fault' (this is avoiding responsibility; it is better to recognise your mistakes
"...This accountability builds trust and shows their commitment to personal growth and team success..."
Brendan Brown, 2023)
- ' you always' or 'you never' (these statements are accusatory; it is better to offer
"...specific, constructive feedback to encourage improvement, making the workplace a platform for growth..."
Brendan Brown, 2023)
- 'I'll try' (this can imply a lack of commitment; need to use more decisive language like 'I will', this shows
"...a clear commitment to tasks, boosting confidence in their ability, and strengthening, team dynamics..."
Brendan Brown, 2023)
- 'I can't' (displays negativity; better to use 'find a way to' or 'I'll learn how to'
"...This positive approach inspires others, fosters a problem-solving mindset, and strengthens resilience in the face of the challenges..."
Brendan Brown, 2023)
- 'that's impossible' (this shuts down possibilities; better to say 'let's explore alternatives'; better
"...fostering a mindset of possibility and innovation is integral to a dynamic, forward-thinking workplace..."
Brendan Brown, 2023)
- 'that's not a big deal' (this belittles other's ideas; it is better to acknowledge and validate their feelings by saying 'I understand this is important to you'
"...this empathetic approach builds stronger relationships and promotes open communication..."
Brendan Brown, 2023)
- 'I'm too busy' (this can be dismissive and show a lack of interest, etc; better to say 'let's find a time that works for both of us' "...this not only shows respect for their own time, but also for others', creating a culture of mutual respect..."
Brendan Brown, 2023)
- 'he/she is a jerk' (this is a derogatory remark that can contribute to a toxic environment; it's better to address the issues directly or offer constructive criticism, promoting healthier, and more respectful workplace)
- 'I know that' (this can give the impression of arrogance; better to express your appreciation for the information and/or
"...ask probing questions, displaying curiosity and promoting a culture of continuous learning and mutual respect..."
Brendan Brown, 2023)
- 'it's your fault' (this is playing the blame game and can be destructive; it is better to focus on solutions and shared responsibility, ie
"...focus on solutions and shared responsibility with phrases like 'let's figure out where things went wrong and how we can fix this, together' , promoting a collaborative environment..."
Brendan Brown, 2023)
- 'this is pointless' (this negativity can be very destructive; it's better to communicate your concern
"...more tactfully, saying 'struggling to see the value in this. Can we discuss it?'. This constructive approach encourages dialogue and understanding while fostering a positive work culture..."
Brendan Brown, 2023)
- 'who cares' (this can appear dismissive and indifferent; it is better to show your interest and empathy by saying
"...help me understand your perspective..."
Brendan Brown, 2023)
Summary
This aims to create an
"...inclusive work environment where every voice matters, reinforcing a culture of respect and consideration..."
Brendan Brown, 2023)
EQ phrases
(source: https://infograph.venngage.com)