Change Implementation Techniques for Forming Transitional Team, Creating Alignment, Maximizing Connectedness and Creativity


To handle change effectively, there is a need to think and act differently. There are too many instances of people thinking and doing the same thing over and over again, while expecting a different result. This is insanity! . If you keep doing things the same old way every day, you'll get the same results!!!!!

Need to keep asking why, ie why can't we do this? Why are we doing that?

A creative thinking activity

You are a bus driver and can only pick-up 1 more passenger. You have 3 persons to choose from:

i) An old lady who will die unless you take her to hospital

ii) A friend who once saved your life

iii) The perfect partner for you, ie the love of your life

What is your decision?

(source: Raghuvar Dutt Pathak, 2015)


To handle change effectively, there is a need to think and act differently. There are too many instances of people thinking and doing the same thing over and over again, while expecting a different result. This is insanity!

Mindsets are important as they are the way we see the world, ie is the glass half full of water or half empty? The optimist looks at it and states that it is "half full"; the pessimist claims that it is "half empty"!!!!!!!!!!

Remember: changing mindsets involves challenging accepted and shared assumptions, beliefs, etc; being able to question our habitual ways of seeing things so that we are able to see new possibilities. Generally, as these assumptions are implicit in our judgments, we are not likely to challenge them; we are, in fact, blinded by them. Great leaders develop practices that ensure their assumptions are questioned. One way to do this is to see ourselves through someone else's eyes, ie the gaze of others. For example, on a trip to Europe, Nelson Mandela used to summon his PAs in the evening to

"...tell me what I have done wrong today, because I don't want to make the same mistake tomorrow..."

Nelson Mandela as quoted by Steven Segal, 2005

" is critical for leaders to be attuned, not just to what they see, but also to the way in which their perspective limits them and closes all opportunities to them..."

Steven Segal, 2005

Need to be continually challenging and questioning the status quo so that you're building a culture of "restless renewal". An example of the benefits of restless renewal is IBM when Lou Gerstner became CEO. The conventional logic in IBM was to break it up, as its size was seen as a disadvantage. On the other hand, Gerstner saw the company's size as an advantage in a market that was driven by fragmentation; it provided opportunities for IBM to service customers who could not integrate technology for themselves, etc. Furthermore, he overturned IBM's conventional attitude towards competitors. Instead of seeing competitors as the enemy, he came to see opportunities in collaboration

After a meeting of 11 Nobel Prize winners in Korea (2000) Edward deBono stated

"...there was only one who said he got his ideas by systematic analysis, every other one came by his ideas by mistake and omni-speculation..."

as quoted by Piers Dudgeon, 2001

Some interesting quotes to reinforce the need to think and act differently:

"...The greatest danger in times of turbulence is not the is to act with yesterday's logic..."

Peter Drucker as quoted by Doug Stace et al, 2001

"...You cannot use yesterday's thinking to solve today's problems, for it is yesterday's thinking that created today's problems..."

Albert Einstein as quoted by HRmonthly, August 1999

Furthermore, Einstein admitted

"...When I examine myself and my methods of thought, I come to the conclusion that the gift of fantasy has meant more to me than any talent for abstract, positive thinking..."

Albert Einstien as quoted by Mark Lythgoe, 2005

"...If we are to achieve results never before accomplished, we must expect to employ methods never before attempted..."

Francis Bacon as quoted by Wayne Mansfield, 2003a

"...You can have subsystems by which knowledge is located, decoded, shared and transferred, but you will never understand how knowledge is managed unless you recognize this invisible asset is all about innovation, not IT..."

Tim Devinney in AFRBoss, 2001

"...Profound insights come out of a cocktail of unexpected problems, novel experiences, random conversations and newly discovered facts..."

Gary Hamel, 2000

"...the only way of discovering the limits of the possible is to venture a little past them into the impossible..."

Arthur C Clarke as quoted by Michael Shermer, 2002

"...almost half of US economic growth at the end of the 1990s came from lines of business that did not exist a decade before..."

The Economist as quoted by John Wolpert, 2002

"...The stone-age did not end because we ran out of stones, the oil will not end because we run out of oil..."

Don Huberts as quoted by Karlson Hargroves et al, 2005

"...A mistake is an event the full benefit of which you have not yet turned to your advantage..."

Edwin Land as quoted by Peter Senge et al, 2005

"...We are fiscally conservative so we can be creatively reckless. And we marry very carefully the movie to a specific audience..."

Tom Rothman (Fox movie studio) as quoted by Marc Gunther, 2006

"...I try to have a tolerance of ambiguity: stepping back from issues and gaining an appreciation that things aren't always as they seem, and looking for the more subtle meanings of issues and trends that they might be foretelling..."

Cathy Walter as quoted by Helen Trinca, 2006b

" the absence of disciplines it is not possible to be genuinely creative. In the absence of creativity, disciplines can only be used to rehearse the status quo..."

Howard Gardner, 2007

"...The real voyage of discovery consists not in seeking new lands, but in seeing with new eyes..."

Marcel Proust as quoted by David Osborne et al, 1993

Ideally, look at trends, etc in your industry from an outside point of view and get away from "group think: think long term, challenge conventional wisdom, turn threats into opportunities, etc. For example, a successful leading Australian property group (GPT) used a group of scientists from the CSIRO to look at future trends in its industry. These "outsiders" identified the impact on office towers and shopping centres of technology, the consequences of using more efficient energy sources, impacts of the rise of India and China, and e-commerce. Additionally, the senior manager became a board member of a bank and a major conservation group as a way of broadening his perspective. They have invested in an Airbnb style operation that links office space users and owners; they are in partnership with an organisation to co-share their office space; they are developing student accommodation linked with a shopping centre.
Be frugal in the way you manage your expenses, disciplined in the way you manage your capital and think long term.

Importance of words' connotations, eg in the property industry, talk less about landlords and tenants, and more about service providers and customers


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