xvii) Manage Heavy & Manage Light

Not understanding when to "manage loose or to manage tight", ie knowing when to meddle and when not to meddle.

"...I managed tight when I sensed I could make a difference. I managed loose when I knew I had little if anything to offer..."

Jack Welch, 2001

In the AMP's case, ex CEO Andrew Mohl used a loose/tight approach, ie

"...it was tight around values and strategy, but there's freedom in people's ability to deliver around that......I played a coach and supportive role..."

Andrew Mohl as quoted by Narelle Hooper, 2007c