xvi) Confusing Arrogance & Self-Confidence

Confusing arrogance and self-confidence. There is a fine line between the two.

"...The true test of self-confidence is to have the courage to be open - to welcome change and new ideas regardless of this source. Self-confident people aren't afraid to have their views challenged. They relish the intellectual combat that enriches ideas. They determine the ultimate openness of an organisation and its ability to learn..."

Jack Welch, 2001