Resistance Management (building change readiness)
- Resistance Prevention (defined as planning for and addressing or eliminating resistance by effectively applying change management.
"...Preventing change resistance requires you to anticipate and identify potential resistance before it occurs. We should identify which impacted groups are likely to resist the change, the issues that will influence their resistance response and take action to mitigate or eliminate these issues early on..."
Lisa Kempton, 2024
The diagram below describes the 3 phases:
i) prepare approach
ii) manage change
iii) sustain outcomes
(source: Lisa Kempton, 2024)
- Resistance response (when resistance becomes entrenched, you need to identify the root causes of barriers to change and to take appropriate adaptive action to address them)