(Measuring Change Management Performance (Metrics) Cont. 1)

More background

(source: Prosci, 2023t)

Science (structure)

Big questions (3)

i) organisational performance (Did the initiative deliver what was expected?, ie results and outcomes)

ii) individual performance (How effectively did impacted individuals adopt and use the change?, ie adoption and usage)

iii) change management performance (How well did you 'do' change management?, ie effective change management)

Connections

(source: Prosci, 2023t)

Research

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Summary

(source: Prosci, 2023t)

(source: Prosci, 2023t)

(source: Prosci, 2023t)