Technique 5.19 Measuring Employee Engagement (Q12)
Introduction
There are 12 needs based around engagement.
General items that make up engagement survey
| Statements*i | |
Answer |
|
| Yes |
Maybe |
No |
|
| 1. You know what is expected of you at work | |||
| 2. You have the materials and equipment you need to do my work right | |||
| 3. At work, you have the opportunity to do what you do best every day | |||
| 4. In the last 7 days, you have received recognition or praise are doing good work | |||
| 5. Your supervisor, or someone at work, seems to care about you as a person | |||
| 6. There is someone at work who encourages your development | |||
| 7. At work, your opinions seem to count | |||
| 8. The mission or purpose of your company makes you feel your job is important | |||
| 9. Your associates or fellow employees are committed to doing quality work | |||
| 10. You have a best friend at work | |||
| 11. In the last 6 months, somebody at work has talked to me about your progress | |||
| 12. In the last year, you have had opportunities at work to learn and grow |
Notes
i) there are many more statements, questions, etc to supplement the above 12 (see https://www.gallup.com/workplace/356063/gallup-q12-employee-engagement-survey.aspx)
NB The more 'yes' answers, the higher the ranking on engagement.
The statements are linked to growth, teamwork, individual contribution and basic needs (see diagram below).
(source: Gallup, 2023)
"...these levels do not represent phases. Managers do not 'finish' level one and then move on to level 2. They must ensure that employees' needs are met on level one first, then continue to deliver on that while meeting their needs on the second, third and fourth levels. without meeting basic needs, the other levels will not follow suit..."
Gallup, 2023