How People Resist Change
Some ways include:
"...- lack of participation in change - such as trying to outlast the change until it goes away, or attempts to be exempted from the change
- openly expressing negative emotions - complaining, criticism, nitpicking, and showing hostility, aggression, anger, frustration, low morale, bad attitudes, critical comments, making excuses and openly expressing that the change won't work
- absenteeism - not attending meetings and project events, skipping scheduled trainings, and missing work altogether
- decreased productivity - missing deadlines, causing delays, and a noticeable reduction in work output..."
Tim Creasey, 2022a
What does resistance look like?
"...- emotion (fear, loss, sadness, anger, anxiety, frustration, depression, focus on self)
- disengagement (silence, ignoring communications, indifference, apathy, low morale)
- work impact (reduced productivity/efficiency, non-compliance, absenteeism, mistakes)
- acting out (conflict, arguments, sabotage, overbearing,, aggressive or passive-aggressive behaviour)
- negativity (rumours/gossip, miscommunication, complaining, focus on problems, celebrating failure)
- avoidance (ignoring the change, reverting to old behaviours, workarounds, abdicating responsibility)
- building barriers (excuses, counter-approaches, recruiting dissenters, secrecy, breakdown in trust)
- controlling (asking lots of questions, influencing outcomes, defending current state, using status..."
Prosci, 2022d)