How People Resist Change

Some ways include:

"...- lack of participation in change - such as trying to outlast the change until it goes away, or attempts to be exempted from the change
     - openly expressing negative emotions - complaining, criticism, nitpicking, and showing hostility, aggression, anger, frustration, low morale, bad attitudes, critical comments, making excuses and openly expressing that the change won't work
     - absenteeism - not attending meetings and project events, skipping scheduled trainings, and missing work altogether
     - decreased productivity - missing deadlines, causing delays, and a noticeable reduction in work output..."

Tim Creasey, 2022a

What does resistance look like?

"...- emotion (fear, loss, sadness, anger, anxiety, frustration, depression, focus on self)
     - disengagement (silence, ignoring communications, indifference, apathy, low morale)
     - work impact (reduced productivity/efficiency, non-compliance, absenteeism, mistakes)
     - acting out (conflict, arguments, sabotage, overbearing,, aggressive or passive-aggressive behaviour)
     - negativity (rumours/gossip, miscommunication, complaining, focus on problems, celebrating failure)
     - avoidance (ignoring the change, reverting to old behaviours, workarounds, abdicating responsibility)
     - building barriers (excuses, counter-approaches, recruiting dissenters, secrecy, breakdown in trust)
     - controlling (asking lots of questions, influencing outcomes, defending current state, using status..."
Prosci, 2022d)

 

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