Technique 2.39 Responsiveness to Environment

Change Implementation Techniques for Creating a Sense of Urgency

ie responsiveness capability versus rate of change in environment factors

To identify

Where your organisation is

Where similar organisations in the public service (Federal, State and Local) are

Capability component	Stable	Reactive	Anticipating	Exploring	Creative	Priority
	1	2	3	4	5	6
1 Culture
i values & attitudes
ii skills & knowledge
iii management of change
iv risk-taking
v management by results
vi organisational learning
2 Structure
i organisational form
ii job definition
iii demands & incentives
iv information power structure
v informal power
vi self-renewal
3 Process & system
i informal decision-making
ii decision-making system
iii environmental surveillance
iv problem/opportunity anticipation
v problem priorities
vi information systems
vii planning system
viii implementation system
ix control system
x management technology
xi computer application
4 Human resources capacity
i top management
ii middle management
iii supervising management
iv other staff
5 Resources
i financial
ii physical
iii technologies
iv products
v credibility with clients
vi information
vii time

(source: Graham Hubbard et al, 1996)