Organisational Change Management Volume 2

How to Build Transactional trust

. Transactional trust (see following diagram) allows people in an organisation to work more effectively, and as a result, is one of the most important determinants and drivers of improved performance and an organisation's success. There are 3 sub-sets to this function in an organisation

- communication trust ( or trust of disclosure), ie the extent to which staff are willing to share information

- contractual trust (or trust of character), ie staff members' faith in one another's integrity and ability to keep agreements

- competence trust (or trust of capability), ie staff members' respect for one another's ability.

These 3 subsets contribute to the general sense of transactional trust which promotes mutually-trusting relationships and sets the basis for effective organisational transitions.