Background to Change Management cont. 10
Self-management
It involves accepting accountability and responsibility for the your own performance in achieving the change management outcomes.
| Expertise |
Description of Expertise |
| Personal Responsibility | Assumes accountability for their own role, consistently aiming for higher performance |
| Accepts responsibility for own choices, actions, non-actions, successes and failures | |
| Understands own limitations and seeks expert assistance where this would ensure the best outcomes | |
| Seeks challenging goals and takes calculated risks | |
| Prioritisation and Time Management | Correctly prioritises multiple activities so as to meet diverse and sometimes conflicting deadlines |
| Successfully juggles the priorities of multiple activities and stakeholders | |
| Maintains clear focus on goal achievement, confronting problems, complexities and obstacles | |
| Resilience | Stays focused under pressure |
| Deals with setbacks and bounces back from failure, learn from experience and adjust behaviour where necessary | |
| Flexibility | Modifies behaviour to deal effectively with change or work environment, readily tries new approaches appropriate to new or changed situations, eliminate ineffective behaviours |
| Works effectively remains focused during periods of ambiguity | |
| Emotional Intelligence | Understands the impact their actions and on others and adjusts approach where necessary |
| Effectively identifies and responds to emotions in others | |
| Expresses emotions appropriately | |
| Considers people's feelings when making decisions | |
| Conveys confidence when sharing potentially confronting observations and recommendations |
(source: CMI, 2022b)