Technique 1.110 Human Adaptive Process (HAP)
Introduction
Some background to the brain
(source: Jacqueline Kappers, 2022)
HAP
HAP is a physiological necessary process to help humans adapt to change. It happens when the brain perceives a threat from loss of predictability, control, attachment, etc.
It reduces the stigma attached to the emotional response to change, eg expression of negative emotions, etc.
NB Each emotion has an evolutionary value.
Part of HAP is the adaptive response (AR) and there are 5 dimensions to the AR
i) physical (headaches, digestive issues, exhaustion, changes in appetite, muscle weakness, dizziness, blurred vision, clumsiness, chills, illness, increased pain, insomnia, crying, changes in libido, etc)
ii) emotional (anger, fear, guilt, euphoria, numbness, irritability, sense of unreality, sense of freedom, despair, anxiety, helplessness, frustration, sadness, apathy, restlessness, loneliness, lack of motivation, etc)
iii) cognitive (lack of focus and concentration; difficulties in decision-making, problem-solving, reading/writing, creativity, remembering, comprehension; It is brain fog, etc)
iv) social (difficulty in managing emotions, difficulties in reading social situations, social withdrawal, increased social connection, decreased self-esteem, decreased self-confidence, decreasing trust itself and others, changes in use of social media, etc)
v) spiritual, ie not necessarily a religious belief but more 'how the world works' (loss of sense of meaning, loss of purpose, loss of understanding 'how the world works', change in sense of connection to a higher power, etc)
Change causes stress and stress has a negative impact on our health, relationships, confidence, etc.
The longer these symptoms are allowed to fester, the harder it is to handle them. The extreme cases are shown by increased
For Individuals |
For Organisations |
malaise | change fatigue |
burn-out | staff turnover |
stuckness (unable to move mentally) | staff absenteeism |
physical/mental illness | staff presenteeism |
decreased competency | loss of productivity |
damaged relationships | increased errors |
solation/loneliness | gossip/sabotage |
addiction | deteriorating relationships |
suicide. | reputation/brand damage |
(source: Jacqueline Kappers, 2022) |
toxic culture |
Most of these are seen as characteristics of resistance.
Estimates of the losses result from not handling the symptoms runs in to billions of dollars, eg in USA, presenteeism is estimated to cost over $US 500 billion per year, burnout around $US 150 billion per year, staff turnover around $US 1 trillion, etc.
(source: Jacqueline Kappers, 2022)
On the other hand, if these symptoms are handle correctly, it can result in improved
Individual |
Organisation |
physical and mental health | engagement |
change resilience | turnover (T) |
capacity to engage | absenteeism (A) |
creativity | presenteeism (P) |
relationships | cost related to (A/T/P) |
energy | productivity |
productivity | innovation |
creativity | |
collaboration | |
decreased costs related to draw to benefit plans | |
psychological safety | |
better customer experience | |
competitive advantage as employer | |
(source: Jacqueline Kappers, 2022) |
change-ready & resilient cultures |
NB Everybody's experiences and response to change is different and uniquely, ie different signals, different combinations of signals, experience signals at different times, different length of time, different things to process, etc. The process is not linear.