Framework 3 Reaction Stages in Change
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(Using the change matrix)
(Complete the change matrix - it is a method of identifying where each of your organisations, divisions, sectors and staff are currently positioned in the change process)
Definitions:
Denial = a belief that nothing major is happening and/or will not affect me
(need to build awareness)
Resistance = ranges from negative vibes to blatant opposition (conflict resolution)
Adaptation = acceptance of change (goal setting and problem-solving)
Involvement = active participation (team building)
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Denial |
Resistance |
Adaptation |
Involvement |
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Personal |
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Group |
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Organisational |
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Environmental |
(source: Lynn Fossum, 1989)
