Section 12 - References and Acknowledgements - Z

Zak, Paul; (2017), Neuroscience of Trust, (MITSloan Management Review, January-February 2017)

Zak, Paul; (2022), Using Neuroscience to Create Great Customer Experiences on Demand, (MITSloan Management Review, June 2022)

Zak, Paul; (2022a), The Neuroscience of Customer Experience, (MITSloan Management Review, April 2022)

Zecher, Jonathan; (2020), Acedia: the lost name of the emotion we're all feeling right now, (The Conversation)

Zeitchik, Stephen; (2022), Smart Phones will Die, Metaverse Overhyped, Features, Summer Review, (AFR, January 14, 2022)

Zenger Jack & Folkman, Joseph; (2018); Most Leaders Know Their Strengths - but are oblivious to their weaknesses. Managing Yourself, (HBR,February 2018)

Zenger Jack & Folkman, Joseph; (2022); Quiet Quitting is About Bad Bosses, not Bad Employees, Employee Engagement, (HBR, August 2022)

Zimmer, Carl; (2001), Evolution - A Triumph of an Idea, (HarperCollins)

Zohar, Danah & Marshall, Ian; (2004), Spiritual Capital, (Bloomsbury)

Zook, Chris; (2007), Finding Your Next Core Business, (Harvard Business Review, April 2007)

Zuber-Skerrit,  Ortrun; (2019), Participatory Action Learning and Action Research, (ALARA, Brisbane, May 2019)