xvi) Anarchy Or Chaos

Sometimes during the change process, a stage of anarchy or chaos arises. The first reaction of a manager is to press the panic button, and take control, ie stop the process. A leader recognises the importance of this stage, and guides it rather than controls or stops it.

. Too many change survivors, such as "too many near death experiences" and cynical people who have learned how to live through change programs without changing at all, ie attitude reflected by

"...I'll believe it once I see it..."

or

"...too many near death experiences..."

. Too much "silo/stovepipe" thinking, etc ie only concerned about protecting their area of the organisation