Technique 1.203                Experience of Change in Management

Introduction

This questionnaire has been designed to obtain feedback from you regarding your experiences of change in the organisation and to highlight areas that are performing well or need improvement.

It has been divided into 3 sections:

i) information on your role and position within the organisation including implementation of change

ii) reflecting on your experience of change in your organisation (views vary from ‘strongly disagree’ to ‘strongly agree’)

iii) ranking of support mechanisms

Questions

A. Background 

Q1. Specify the types of change which you have been involved in (eg, merger or acquisition, organisational restructuring, business process review, etc)

Q2. What is your position within the organisation (eg general employee, sales, administration, specialist, manager (middle or senior), team leader, etc?

Q3. How long have you worked with the organisation (years)?

Q4. What role(s) did you play in the implementation of the change in the organisation

(answer - Yes or No.)?

B. Your Experience (tick the box that most represents your opinion/view of the statement)

Q1. The changes implemented in the organisation ensured its survival

Q2. A clear, structured plan for change was communicated and implemented

Q3. You did not know what to expect during the process of change

Q4. You are doubtful whether the change has been successful

Q5. The changes have had significant impacts on the way things are done in the organisation

Q6. People have left the organisation as a result of the changes implemented

Q7. The positive outcomes of the change outweigh the negative outcomes of the changes experienced

Q8. There are still positive changes taking place in the organisation

Q9. A constant environment of change has made it difficult to remain committed to the organisation

Q10. In your experience, proposed change presents a threat to your environment

Q11. You have been consulted on the specific changes which impacted you directly and this has helped you to adapt more readily to changes.

Q12. You have an outlet to discuss your concerns and anxieties regarding change

Q13. You have been given an opportunity to acquire new skills for the change process

Q14, You are excited about your future career within the organisation

Q15. Change initiatives have led to unpleasant, hostile working conditions that increased interpersonal conflict

Q16. Increased levels of stress and frustration can be attributed to change initiatives

Q17. Uncertainty with regard to job security and stability of the organisation has resulted from change initiatives  

Q18. Decreased motivation and morale as a result from change program  

Q19. Change programs have led to both increased resistance and acceptance of new ideas 

Q20. There is generally a lower level of job satisfaction since the change program started

Q21. The change initiatives have led to increase employee turnover

Q22. Lower levels of trust can be attributed to the change program

Q23. There have been other problems experienced during the implementation of change (please specify)

C. Your views on mechanisms to create an environment to support change (rank in order of importance from 1 ‘most important’ to 8 ‘least important’)

Any other means of support you would like to see provided to improve the change initiative (specify)