xi) Too Much Communication

Too many clogged channels of communication, such as too many hierarchical organisational layers or "silos" that can filter out the messages

. Information overload but shortage of effective communications, eg the warning on cigarette packets is an example of powerful information but ineffectual communication as only a few people have given up smoking because of it.

. Not managing upwards - this is about marshalling your superiors, rather than only concentrating on mobilising those staff below. Furthermore, it is about helping your boss and not manipulating for your own selfish needs. Remember: everyone is fallible!!!!! Even the most experienced bosses have blind spots. For example, many bosses are frequently tempted to put their own careers first and they may let their egos cloud their thinking or find convenient ways to rationalise decisions that are essentially based on their own self-interest. Also, staff can lose sight of the whole organisational needs by focusing too much on pleasing their bosses, or on only one stakeholder's demands, ie shareholders. Staff's responsibility is to help their bosses avoid the challenges that they have not seen.


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