What do RCLs Believe in?

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. Tough standards of performance, financial and non-financial

. Customer value

. Workforce rewards

. A set of demographic principles that tap the creative power in every person ‐ empowerment

. Consequence management ie requiring results from staff (as a result of this, the organisation can be challenging and personally rewarding, but not necessarily a comfortable place to work)

. The essence of self-governance, ie joint accountability among leaders and constituents for creating new opportunities

. Open dialogue and interaction ie to resolve conflicts by working to obtain the best contribution from multiple points of view